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We are committed to offering our customers the highest possible standards of service across all of the service fields within the cleaning industry.

  • Provide you with clear information about the products and service we offer, including fees and charges.

  • Ascertain your individual requirements before recommending a service or product.

  • Not recommend a service or product if we can’t offer one we consider suitable or deliverable.

  • Encourage you to ask if there’s something you don’t understand about our service.

  • Look after your requirements before, during and after you have untaken a service from us.

  • Investigate and implement new and better ways to deliver our service or product.

  • Ensure you are advised when 'happenings' occur whilst delivering our service or product.

  • Ensure you receive any and all documents, services and products required promptly.

  • Give you access to a formal complaints procedure should you become unhappy with our service.

  • Seek feedback on our service or products and provide mechanisms review.


To help us give you the most appropriate service, product or advice, we will ask you to:

  • tell us all the material facts required by your business to ensure a suitable service or product is recommended.

  • let us know about changes that might affect your needs and requirements.

  • let us know if there is any aspect of our service, or of a product we have discussed or recommended that you don’t understand.

  • submit any documents needed by us to administrate your service promptly.

  • tell us if you think there are ways we can improve our service.

  • from time to time make allowance for a review of our service or product to ensure relevance.

We recognise that the success of our company depends on looking after the best interests of our customers and treating them fairly at all times.

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